Product & Installation Disclaimer

Product & Installation Disclaimer

Last updated: 1 November 2025

Welcome to Door King (Olympic Security). By purchasing, accepting delivery, or signing off on any product or installation, you acknowledge and agree to the following disclaimers, limitations, and customer responsibilities.

1. Product Material Disclosure

1.1 Stainless Steel Grades

Our stainless steel doors are manufactured from 304-grade stainless steel, which offers excellent durability and corrosion resistance. However, 304 is not marine-grade. Tea-staining, discolouration, and surface corrosion may occur in coastal or high-moisture environments without proper maintenance. This is a natural characteristic and not a product defect.

1.2 Cold Rolled Steel Products

Certain models in our range are manufactured from cold rolled steel. Cold rolled steel is not recommended for harsh coastal or marine environments due to its lower corrosion resistance.

Customers are strongly advised to enquire in-store to ensure they select the correct door material for their area and environmental conditions. Door King will not be liable for incorrect product selection.

2. Coated & Galvanised Steel Disclaimer

Coated galvanised steel offers improved corrosion resistance but still requires routine cleaning and maintenance. Any scratches, chips, grinding, or damage exposing raw metal may lead to corrosion. Corrosion caused by environmental exposure, lack of maintenance, or damage to the coating is not covered under warranty.

3. Coastal Environment Disclaimer

Coastal installations (Durban, Umhlanga, Ballito, Cape Town coastline, etc.) experience high salt exposure. Stainless steel (304), galvanised steel, and powder-coated products may discolour, tea-stain, or corrode over time. Aluminium or 316 marine-grade stainless steel is recommended for first-line coastal properties.

Environmental corrosion is not considered a manufacturing fault.

4. Warranty Limitations

4.1 Batteries

All batteries supplied with motors, remotes, or hardware carry a 1-month guarantee only.

4.2 Power Surges & Lightning

Damage caused by power surges, load shedding fluctuations, lightning strikes, incorrect wiring, or overvoltage is not covered under warranty. Surge protection is the customer’s responsibility.

4.3 Motors & Automation

Motors require annual servicing. Water damage, incorrect installation by third-party installers, physical force, or lack of servicing voids the warranty.

5. Colour, Texture & Finish Disclaimer

Powder-coated colours, painted finishes, and wood-look surfaces may vary slightly from samples due to batch variations. Screen colours may differ from the final product. These variations are not defects.

6. Glass Panels

Glass panels are carefully inspected before leaving our premises. Once installed or collected, Door King cannot be held responsible for breakage, cracks, scratches, or impact damage.

7. Customer Sign-Off & Liability

7.1 Collection Sign-Off

Once a customer signs for collection, the product is deemed received in good condition. Door King is not liable for any claims for damages occurring during transport, offloading, storage, or handling.

7.2 Installation Sign-Off

Upon completion of installation, the customer signs off that the product is installed correctly and in good condition. After sign-off, Door King accepts no responsibility for damages, alignment issues caused by building movement, impact damage, forced entry, or misuse.

8. Maintenance Responsibility

To maintain warranty coverage, customers must:

  • Clean exterior doors monthly (especially at the coast).
  • Apply stainless steel protective spray where applicable.
  • Avoid using abrasive cleaners or grinding tools.
  • Ensure no standing water accumulates around the door.
  • Service motors annually.

Failure to maintain products voids warranty claims related to corrosion, damage, or malfunction.

9. Custom Orders & Lead Times

Custom orders have an estimated lead time of 3–6 months, depending on supplier and shipping conditions. Delays due to shipping, customs, port congestion, or factory schedules do not constitute grounds for cancellation or refund unless otherwise stated.

10. Limitation of Liability

Door King is not responsible for environmental damage, structural issues with the customer’s building, water ingress, flooding, or storm damage. We are also not liable for damage caused by third-party installation errors, loss of use, incidental damages, or consequential losses.

Our liability is strictly limited to the repair or replacement of defective manufacturing components as assessed by Door King.

If you have any questions regarding these disclaimers, please contact us at:
Tel: 011 857 1000
WhatsApp: 073 080 0601 / 082 414 5247
Email: info@doorkingonline.net